Our local Honor Bank Help Center is here for your success.
Monday-Friday 8 am - 5 pm | Saturday 8 am - 12 pm
We're here to serve you, but maybe the answer to your question can be found here too.
Honor Bank Routing Number
Where and when can I find an Honor Bank near me?
I am locked out of my Online Banking!
If already locked out, the Help Center can reset your password by giving you a temporary one. If after hours and a max of two attempts have been made, there is a reset password option you can find here. You should have set up a password reset question when you set up security questions upon first login.
My debit card is not working.
Most likely a fraud alert is on the account. Fraud will contact via text, email, or phone call with the information we have on file. If you have not received anything, you can call the fraud center at 800-237-8990. If after calling and there is no open case, you can contact the Help Center. We have access to two systems that we can go through to see any issues with the debit card. Even if the transaction did not go through, we can see any attempts made.
Have you activated your debit card? If not, please call 1-800-290-7893. From there you will create your PIN.
Forgot your debit card pin? Please call 1-800-290-7893 to reset your debit card PIN.
I need my debit card limit raised for the day.
The Help Center has access to the debit card system to be able to make these changes. We can now process these requests on Saturdays 8-12 as well.
I need help enrolling in Online Banking.
Calling the Help Center is one way to get assistance on getting you started, or you can visit the myhonorbank.com website and enroll from there. You can call the Help Center at 1-877-325-8031
What is my balance?
You may check your balance by accessing your Honor Bank Online Banking or Mobile App. It will give you your available balance as well as your transactions. We have EZ Phone Banking, simply call 800-325-0981 toll-free 7 days a week, 24 hours a day. You may also call the Help Center at 1-877-325-8031.
How do I transfer funds?
You can transfer funds by utilizing your Online Banking or Mobile App or you can call the Help Center at 1-877-325-8031 to assist you with a transfer. We also have phone banking, simply call 800-325-0981 toll-free 7 days a week, 24 hours a day.
I need a loan payoff.
You may call the Help Center at 1-877-325-8031 and we would be happy to get a payoff.
Is my direct deposit in?
To check on the status of your direct deposit you can utilize your Online Banking, Mobile App, EZ Phone Banking (800-325-0981) or the Help Center can assist you by calling 1-877-325-8031.
Other Online and Mobile Banking questions
More information on Online and Mobile Banking FAQs can be found here.