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Online & Mobile Banking FAQ

NEW Honor Bank Online launched on August 9!

Q: What do I need to do to prepare for the new platforms? 

A: You will need to know your Online Banking User ID and Password as the Face ID will not initially work if you have it enabled on your device. For security reasons, the “forgot password” function will not work for your initial log on to the new platform If you need to have these credentials reset or reminders provided, please call our Help Center: 877-325-8031. You will also be asked to provide a phone number in order to set up Two-Factor Authentication to help further safeguard your account.

 

Q: What is Two-Factor Authentication?

A: Two-Factor Authentication (2FA) is a security feature that helps safeguard your account information when users provide two distinct forms of identification. To implement 2FA, you will need to enroll a phone number (mobile or landline). Once this information is entered, you’ll choose one of two options to receive a one-time verification code:

1. Text message to the mobile phone entered, or

2. Automated phone call to phone number entered

After entering the verification code, if you are logging in from a secure computer, you have the option to select “Don’t ask for code again on this computer.” This allows you to avoid having to enter a verification code during each login. This option should never be selected on a shared or public computer.

 

Q: How do I access my account using the mobile app?

A: Download the NEW Honor Bank Mobile Banking app from the Google Play Store (Android devices) or Apple App store (iOS devices) beginning August 9 after 8 am.

We can also help at 877-325-8031 or at your local branch

 

Q: Will my alerts carry over?

A: Unfortunately, this is one item that won't transfer. You will need to re-enter them in the new platform starting August 9. 

 

Q: Which accounts can I access through online and mobile banking?

A: You can access all of your Honor Bank accounts. In the mobile app, you designate which accounts you want to be able to access.  If you have a separate log in ID for a business, you will be able to add both profiles to your single sign on and easily toggle between profiles. 

Q: How current is the information I see on the screen?

A: The information is continually updated by Honor Bank. 

 

Q: What kind of transactions can I perform?

A: You can perform all the transactions that you normally would at an Honor Bank branch, with the exception of withdrawals.

 

Q: Is it secure to bank online or with my phone?

A: Absolutely.

 

Q: Is my private financial information stored on my phone?

A: No, unless you take a screen shot or a memo of your private financials.

 

Q: What do I do if my phone is lost or stolen, or if I get a new phone?

A: If your phone is lost or stolen no one should be able to access your accounts without login information. If you get a new phone, you’ll need to download the Honor Bank app.

 

Q: What if I forget my login information?

A: Please contact the Help Center: 877.325.8031. Once you have access to the new platform, you will be able to use the self reset option in the future.

 

Q: Whom can I contact with questions about mobile and online banking?

A: Please call the Help Center at 877.325.8031 or email the Help Center at [email protected] during regular business hours.

Q: What are some of the new features?

A:

  • A seamless experience with consistent look and functionality across all devices
  • Free, secure and easy-to-use for Honor Bank customers 
  • Make more time for yourself, family, and your interests; fewer bank trips necessary
  • Encrypted service to keep information secure
  • Manage a number of banking activities anytime - at home or on the go:
    • View account balances and history 
    • Transfer funds between accounts held at Honor Bank
    • Set Debit card controls
    • Track spending
    • Set budgets and financial goals
    • View check and deposit images
    • Access electronic statements
    • Set balance and transaction alerts 

 

Honor Bank Online Transition Business FAQs

If you are a Cash Management client utilizing ACH and/or payroll features:

In order to access our Cash Management features, click on the Cash Management button within the app. You will need to input your token when accessing these features.

 

Intuit / Quickbooks connectivity issues? There is a possibility that the connection between your business Quickbooks platform and the NEW Honor Bank Online account needs to be re-established and might take up to five business days. Most connection issues can be resolved if you disconnect your connection to Honor Bank Online and then reconnect.

 

This is a great Quickbooks troubleshooting link for you as well.


Mobile Deposit

Q: When will my funds be available to use if I use mobile deposits? 

A: Deposits made before 6:00 p.m. E.T. Monday through Friday will post the same business day. All Mobile Banking transaction requests received after 6:00 p.m. on business days and all transactions which are requested on Saturdays, Sundays, or holidays on which the Bank chooses to remain closed, will be processed on the Bank's next business day. 

Q: What do I do with the actual check after I have deposited it using Mobile Remote Deposit Capture?

A: After you receive a confirmation e-mail that your deposit was successful, write VOID on the front of the check. Destroy this check after 10 days.

 

Q: Why won’t my mobile app deposit this check?

A: There are several reasons why your check may not be deposited via Mobile Deposit:

  • Make sure you endorsed the back of the check and write under it “FOR MOBILE DEPOSIT ONLY” 
  • The picture may not be readable. Confirm that the image is in focus, with all check information readable, then take and submit another photo.
  • You may have exceeded the daily or monthly limit for Mobile Deposits. 

 

Q: How do I use mobile deposit?

A: Sign on to your My Honor Bank app then follow these simple steps:

  1. Select the deposit function.
  2. Choose the account where you want to deposit your check.
  3. Enter the check amount.
  4. Take a picture of the front and back of your endorsed check with your mobile device. For the best photos, follow these guidelines:
    • Place your check on a dark-colored, plain surface that is well lit.
    • Position your camera directly over the check (not at an angle).
    • Fit all 4 corners in the guides of your mobile device’s camera screen.
  5. Submit your deposit.

 

Q: Are there any fees for using Mobile Deposits?

A: It’s free for both personal and business customers. 

 

Q: How will I be notified if there is an issue with my deposit?

A: If there are any issues with your deposit, you will be notified via e-mail. 

 

Q: What if I need a higher limit? 

A: We selectively offer Retail and Commercial Enhanced limits depending on the circumstances. If you want an Enhanced limit, please contact your local branch manager or lender.  

 

Q: Can I enroll for Mobile Deposit at my local branch? 

A:   For the first two weeks under the new platform, users will be set up in branch.  After that time, auto-enrollment will be enabled for mobile and online access

 

Q: What do I do if my phone is lost or stolen?

A: Quickly notify your mobile service provider so your device can be disabled. You can also contact us to deactivate your mobile number.

 

Q: If I use Mobile Remote Deposit Capture, are the images stored on my phone?

A: No. The images you capture are not stored on your device.


 

Bill Payments

Q: What is "Bill Payments?"

A: Bill Payments is a service that allows you to pay virtually anyone or any company through your online banking account. You determine who you want to pay, when you want to make the payment and which account you want the payment to come from. It's safe, secure and easy to use.

Q: Who can I pay with Bill Payments?

A: You can pay virtually any business or individual with a mailing address within the United States and Puerto Rico. For example, you can pay utilities, cable bills or credit cards, or individuals such as a landlord, babysitter or relative.

Q: How do I start using Bill Payments?

A: The first step is to add a payee, the person or company you wish to pay. Here’s how easy it is:

  • Log in to your account and click the "Bill Pay" link.
  • Click the "Add a Payee" button on your home page dashboard.
  • Enter the requested information. Typically this information can be found on your latest bill statement.

Once you add your payee, you can start making payments in seconds.

Q: How are online payments delivered?

A: Payments are sent one of two ways—electronically or by paper checks. The majority of payments are delivered electronically. Your payment information, such as your account number, is sent via secure transmission. All other payments are made by paper checks that are mailed via the U.S. Postal Service. 

Q: Is Online Bill Pay secure?

A: Paying bills online is one of the safest ways to pay your bills. Bill Payments helps guard against identity theft from lost or stolen checkbooks, bills and statements. It also increases your privacy because only you can access your account information, account numbers and payment history. As a result, you maintain tighter control of your account with real-time access to your payments activity.

Q: How long does it take before my payment is received?

A: Generally, your payment is received within 2 to 7 days, depending on whether or not it is sent electronically or via paper check.

Q: How are the scheduled payments processed with Bill Payments?

A: Most scheduled payments are sent electronically and funds are withdrawn from your account on the payment date.

Q: What is eBill?

A: eBill is a feature that allows you to receive and pay electronic summary versions of paper bills directly from your Bill Payments account.

Q: How do eBills work?

A: eBills are delivered directly to your Bill Payments account. Once you set up an individual eBill for a company you do business with, an eBill comes directly from that payee to your account. Examples of businesses that offer eBills are cable service providers, phone service providers, utility providers and credit card companies.

Q: Will I still receive paper statements when I have eBill?

A: You will also continue to receive paper bill statements unless you contact the payee to stop sending those statements.

Q: How will I know if eBill is available for a payee?

A: If a payee offers eBill, there will be a “Set up eBill” link next to their listing on your Bill Payments dashboard.

Q: What are the primary benefits of eBill?

A: With eBill, everything you need is in one convenient location. Using eBill allows you to streamline your Bill Pay routine and have online access to your bills. That means you won't have to keep track of paper bills. In addition, you can view past bill summaries at a glance.

Q: What information is included in an eBill?

A: Balance due, due date and minimum payment amount are included in your eBill. If you need additional details, there will be a link that lets you log in to your account on your payee's website, or you can check your paper statement.

Q: How do I pay an eBill?

A: To pay an eBill, simply choose the account you want to pay from, enter the amount you want to pay and schedule when you want the payment delivered.

Q: How do I know when I have received an eBill?

A: You can sign up to receive an electronic notice to alert you when an eBill has been delivered to your account. You can receive these notices in the form of emails or text alerts to provide an extra reminder when a payment is due.


Supported browsers, operating systems, and mobile devices

Honor Bank personal digital banking supported browsers include Chrome, Safari, Edge,  and Firefox. Internet Explorer is not supported.


Forgotten Login ID/Password

Q: I have forgotten my login ID. What do I do?

A: For initial login to the new online experience, you'll need to enter your existing login ID. If you haven't used online banking in a while or have forgotten it, we need you to call us at 877-325-8031 for assistance. 

Q: I have forgotten my password. What do I do?

A: If you haven't used online banking in a while or have forgotten it, we need you to call us at 877-325-8031 and we can reset it.  

Q: I have been locked out of the system due to entering the wrong login ID or password too many times. How do I unlock my account?

A: If you have locked your account due to several unsuccessful login attempts, for your security you are required to contact us at 877-325-8031 to unlock your account.

Q: How can I change my password?

A: Once you have successfully logged on, you may change your password under the Settings > Security tabs. 

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Routing Number: 072406865

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