Women online banking

Online & Mobile Banking FAQ

Online & Mobile Banking FAQ

NEW Honor Bank Online launched on August 9!

You will need to know your Online Banking User ID and Password as the Face ID will not initially work if you have it enabled on your device. For security reasons, the “forgot password” function will not work for your initial log on to the new platform If you need to have these credentials reset or reminders provided, please call our Help Center: 877-325-8031. You will also be asked to provide a phone number in order to set up Two-Factor Authentication to help further safeguard your account.
Two-Factor Authentication (2FA) is a security feature that helps safeguard your account information when users provide two distinct forms of identification. To implement 2FA, you will need to enroll a phone number (mobile or landline). Once this information is entered, you’ll choose one of two options to receive a one-time verification code: 1. Text message to the mobile phone entered, or 2. Automated phone call to phone number entered After entering the verification code, if you are logging in from a secure computer, you have the option to select “Don’t ask for code again on this computer.” This allows you to avoid having to enter a verification code during each login. This option should never be selected on a shared or public computer.
Download the NEW Honor Bank Mobile Banking app from the Google Play Store (Android devices) or Apple App store (iOS devices) beginning August 9 after 8 am. We can also help at 877-325-8031 or at your local branch
Unfortunately, this is one item that won’t transfer. You will need to re-enter them in the new platform starting August 9.
You can access all of your Honor Bank accounts. In the mobile app, you designate which acoounts you want to be able to access. If you have a separate log in ID for a business, you will be able to add both profiles to your single sign on and easily toggle between profiles.
The information is continually updated by Honor Bank.
You can perform all the transactions that you normally would at an Honor Bank branch, with the exception of withdrawals.
Absolutely.
No, unless you take a screenshot or a memo of your private financials.
If your phone is lost or stolen no one should be able to access your accounts without your login information. If you get a new pone, you’ll need to download the Honor Bank app.
Please contact the Help Center: 877.325.8031. Once you have access to the new platform, you will be able to use the self reset option in the future.
Please call the Help Center: 877.325.8031 or email the Help Center at [email protected] during regular business hours.  
  • A seamless experience with consistent look and functionality across all devices
  • Free, secure and easy-to-use for Honor Bank customers
  • Make more time for yourself, family, and your interests; fewer bank trips necessary
  • Encrypted service to keep information secure
  • Manage a number of banking activities anytime – at home or on the go:
  • View account balances and history.
  • Transfer funds between accounts held at Honor Bank
  • Set Debit card controls
  • Track spending
  • Set budgets and financial goals
  • View check and deposit images
  • Access electronic statements
  • Set balance and transaction alerts

Honor Bank Online Transition Business FAQs

In order to access our Cash Management features, click on the Cash Management button within the app. You will need to input your token when accessing these features.
There is a possibility that the connection between your business Quickbooks platform and the NEW Honor Bank Online accounts needs to be re-established and might take up to five business days. Most connection issues can be resolved if you disconnect your connection to Honor Bank Online and then reconnect.

This is a great Quickbooks troubleshooting link for you as well.

Mobile Deposit

Deposits made before 6:00 pm E.T. Monday through Friday will post the same business day. All Mobile Banking transaction requests received after 6:00 p.m. on business days and all transactions which are requested on Saturdays, Sundays, or holidays on which the Bank chooses to remain closed, will be processed on the Bank’s next business day.
After you receive a confirmation e-mail that your deposit was successful, write VOID on the front of the check. Destroy this check after 10 days.
There are several reasons why your check may not be deposited via Mobile Deposit: – Make sure you endorsed the back of the check and write under it “FOR MOBILE DEPOSIT ONLY” – The picture may not be readable. Confirm that the image is in focus, with all check information readable, then take and submit another photo. – You may have exceeded the daily or monthly limit for Mobile Deposits.
Sign on to your My Honor Bank app then follow these simple steps:
  • Select the deposit function.
  • Choose the account where you want to deposit your check.
  • Enter the check amount.
  • Take a picture of the front and back of your endorsed check with your mobile device. For the best – photos, follow these guidelines.
    • Place your check on a dark-colored, plain surface that is well lit.
    • Position your camera directly over the check (not at an angle).
    • Fit all 4 corners in the guides of your mobile device’s camera screen.
  • Submit your deposit.

It’s free for both personal and business customers.

If there are any issues with your deposit, you will be notified via e-mail.

We selectively offer Retain and Commercial Enhanced limits depending on the circumstances. If you want an Enhanced Limit please contact your local branch manager or lender.

For the first two weeks under the new platform, users will be set up in branch. After that time, auto-enrollment will be enabled for mobile online access.

Quickly notify your mobile service provider so your device can be disabled. You can also contact us to deactivate your mobile number.

No. The images you capture are not stored on your device.

Bill Payments

Bill Payments is a service that allows you to pay virtually anyone or any company through your online banking account. You determine who you want to pay, when you want to make the payment and which account you want the payment to come from. It’s safe, secure and easy to use.
You can pay virtually any business or individual with a mailing address within the United States and Puerto Rico. For example, you can pay utilities, cable bills or credit cards, or individuals such as a landlord, babysitter or relative.
The first step is to add a payee, the person or company you wish to pay. Here’s how easy it is:
  • Log in to your account and click the “Bill Pay” link.
  • Click the “Add a Payee” button on your home page dashboard.
  • Enter the requested information. Typically this information can be found on your latest bill statement.
  • Once you add your payee, you can start making payments in seconds.
Payments are sent one of two ways—electronically or by paper checks. The majority of payments are delivered electronically. Your payment information, such as your account number, is sent via secure transmission. All other payments are made by paper checks that are mailed via the U.S. Postal Service.
Paying bills online is one of the safest ways to pay your bills. Bill Payments helps guard against identity theft from lost or stolen checkbooks, bills and statements. It also increases your privacy because only you can access your account information, account numbers and payment history. As a result, you maintain tighter control of your account with real-time access to your payments activity.
Generally, your payment is received within 2 to 7 days, depending on whether or not it is sent electronically or via paper check.
Most scheduled payments are sent electronically and funds are withdrawn from your account on the payment date.
eBill is a feature that allows you to receive and pay electronic summary versions of paper bills directly from your Bill Payments account.
eBills are delivered directly to your Bill Payments account. Once you set up an individual eBill for a company you do business with, an eBill comes directly from that payee to your account. Examples of businesses that offer eBills are cable service providers, phone service providers, utility providers and credit card companies.
You will also continue to receive paper bill statements unless you contact the payee to stop sending you those statements.
If a payee offers eBill, there will be a “Set up eBill” link next to their listing on your Bill Payments Dashboard.
With eBill, everything you need is in one convenient location. Using eBill allows you to streamline your Bill Pay routine and have online access to your bills. That means you won’t have to keep track of paper bills. In addition, you can view past bill summaries at a glance.
Balance due, due date and minimum payment amount are included in your eBill. If you need additional details, there will be a link that lets you log in to your account on your payee’s website, or you can check your paper statement.
To pay an eBill, simply choose the account you want to pay from, enter the amount you want to pay and schedule when you want the payment delivered.
You can sign up to receive an electronic notice to alert you when an eBill has been delivered to your account. You can receive these notices in the form of emails or text alerts to provide an extra reminder when a payment is due.

Supported browsers, operating systems, and mobile devices

Honor Bank personal digital banking supported browsers include Chrome, Safari, Edge,  and Firefox. Internet Explorer is not supported.

Forgotten Login ID/Password

For initial login to the new online experience, you’ll need to enter your existing login ID. If you haven’t used online banking in a while or have forgotten it, you will need to call us at 877-325-8031 for assistance.
If you haven’t used online banking in a while or have forgotten it, you will need to call us at 877-325-8031 and we can reset it.
If you have locked your account due to several unsuccessful login attempts, for your security you are required to contact us at 877-325-8031 to unlock your account.
Once you have successfully logged on, you may changes your password under the Settings > Security tabs.

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