Honor Bank Coronavirus (COVID-19) Response

Honor Bank is committed to caring for the well-being of our customers, employees, and communities, and to our role in supporting health and government agencies in slowing the spread of coronavirus (COVID-19). Read about the latest actions we are taking and find resources for managing your accounts.

Changes Already in Place

  • Our Branch Lobbies are open by appointment. We ask that you call your local branch to set up an appointment. More information on our Branch Operations may be found below.
  • Increased cleaning and sanitizing efforts for customers who do visit by appointment.
  • We are monitoring updates from the Centers for Disease Control and Prevention, and we will continue to provide resources and updates on COVID-19 on our website as it becomes available.
  • We have been and continue to actively encourage our employees to stay home should they be suffering from any symptoms related to COVID-19, or if they believe they may have been exposed to someone else with coronavirus.

If you have any questions or concerns, do not hesitate to call us at 877-325-8031, Monday-Friday 8:30 am - 5:00 pm, and Saturday 9:00 am - 12:00. You may also send us a message.

SBA Payment Protection Program

Honor Bank is participating the SBA Paycheck Protection Program (PPP). Learn more about the program and how we can help.

Ways To Bank With Us 

Use this chart to determine the best way to tackle your banking needs during this time. 

Ways to Bank Chart

Stay Connected

Contact your local branch to ensure your contact information, including email address, are up-to-date. We will also be posting updates on our Facebook page and Twitter.

  • Changes to Branch Operations

    In order to ensure the safety and well-being of our employees and customers, and to slow the spread of the coronavirus (COVID-19), our lobbies are open by appointment only. Our Drive-Ups, ATMs and Digital Banking Services are available to serve you. 

     

    Location Status

     

    Safe Deposit Box Access

    Out of an abundance of caution and to maintain prudent social distancing, we encourage you to avoid any non-essential visits. However, if you need access to a safe deposit box, please contact your branch to make an appointment.

  • Safe and Secure

    Honor Bank has plans in place to handle a range of emergencies so our customers’ funds remain protected and accessible.

    • We have robust disaster recovery and business continuity plans in place with multiple backup systems.
    • Honor Bank's federal regulator, the FDIC, regularly examines the bank to make sure we have detailed, tested disaster recovery procedures and business resumption plans.
    • The safest place for your money is in the bank. It’s FDIC-insured and accessible, thanks to our technology that allows you to pay bills, make deposits and send payments from anywhere, anytime.
  • Digital and Phone Banking Options

    Digital and Phone Banking Options

    We encourage you to use the many online and mobile banking tools that allow for 24/7 financial management.

     

    Personal Online & Mobile Banking
    View all of your accounts and manage your finances in a convenient and secure way through our online and mobile banking. Its’s easy to check balances, transfer money or pay bills. Learn more and sign-up.

     

    Business Online & Mobile Banking
    Monitor cash flow, make deposits and pay bills from anywhere. Learn more and sign-up.

     

    Business Cash Management
    A full set of cash management options that allow business customers more control over their finances. Our online cash management system provides the convenience of logging in anywhere, anytime. Learn more and sign-up.

     

    Phone Banking
    Our automated touch-tone telephone service is a safe, easy way to do your banking from your home or office any time, any day. Simply call 800-325-0981 toll-free 7 days a week, 24 hours a day.

     

    If we can be of any assistance in helping you get set up, please do not hesitate to contact us.

  • Be Aware of Scams

    Scammers Are Taking Advantage of Fears Surrounding the Coronavirus. Remember To Always Keep Your Sensitive Info Safe

    Honor Bank will never call, email or contact you to request your online credentials or debit PIN information, including:

    • User ID
    • Password
    • Other login credentials

     

    The Cybersecurity and Infrastructure Security Agency (CISA) warns individuals to be vigilant for scams related to COVID-19. Cyber actors may send emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities or causes. The CISA encourages the following precautions:

    • Avoid clicking on links in unsolicited emails and be wary of email attachments.

    • Use trusted sources—such as legitimate, government websites—for up-to-date, fact-based information about COVID-19. We've provided some helpful links below.

    • Do not reveal personal or financial information in email, and do not respond to email solicitations for this information.

    • Verify a charity’s authenticity before making donations.

    • Tips to avoid coronavirus scams from the FTC.

     

    Call us immediately at 877-325-8031 if you receive any calls requesting your information, even if the call appears to be coming from Honor Bank as this is a common spoofing method. Hang up and call us directly.

  • Hardship and Loan Payment Assistance

    We're Here To Help.

    We have relief programs available for consumer, mortgage and business customers.

     

    Consumer, Mortgage and Small Business Customers

    • For fee relief and deposit account needs, please contact your local branch.

    • For payment relief on consumer, mortgage and home equity loans, please complete the form below and we will reach out to you as soon as possible.

    Commercial Lending Clients

    Please contact your Commercial Lender to learn about the available options. You may also complete the form below and we will reach out to you as soon as possible.

  • Mortgage Applications

    We are here to serve you. Our mortgage professionals are here to serve you in a number of ways:

  • COVID-19 Resources and Programs

    Public Information

    Community Resources

    Travel Information

    Programs

    • U.S. Small Business Administration (SBA) - The SBA is offering disaster assistance and guidance for businesses impacted by COVID-19. SBA Disaster Assistance Loans are processed directly by the SBA Office of Disaster Assistance. 

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